Contact Us
Support Email
jaxsadventure@gmail.com
For help with the app, technical problems, feedback, or feature suggestions. We aim to review all requests as soon as reasonably possible.
Please include the following when reporting an issue:
- Your device model
- Your iOS version
- The version of Jax's Adventure you are using
- A brief description of the problem
- A screenshot, if available
Common Troubleshooting
The app is not responding
Close Jax's Adventure completely and reopen it. If the issue continues, restart your device.
My progress is missing
Make sure you are using the same device and have not deleted or reinstalled the app. Game progress may be stored locally on your device.
The sound is not working
Check your device volume, silent-mode setting, and the sound settings inside the app.
I found a puzzle problem
Please email us with the puzzle name, difficulty level, and a description or screenshot of the issue.